Fees and Charges at Alorah Care – Transparent, Simple, and Stress-Free
At Alorah Care, we’re all about keeping things straightforward and as far from drama as possible, especially when it comes to fees and charges. We understand that navigating the financial aspects of disability support services can be a bit like trying to pat a kangaroo on the head — it’s doable, but you’ve got to know what you’re doing. Here’s everything you need to know about how we manage fees and charges, ensuring a clear and easy process for everyone involved.
Our Approach to Billing
Exclusively Through Plan Managers
We operate exclusively through Plan Managers under the National Disability Insurance Scheme (NDIS). This means that all our fees and charges for the services provided are billed directly through your chosen Plan Manager. Why? Because it simplifies the process for you and allows us to focus on what we do best — providing top-notch care and support without the financial fuss.
Why Plan Management?
Hassle-Free Transactions: Plan Managers take care of the paperwork and payment processes, making life a bit easier for everyone.
Expert Guidance: They offer financial advice and support, helping you navigate the NDIS pricing guide and funding.
More Flexibility: You get the freedom to choose providers like Alorah Care without the restrictions that sometimes come with NDIA-managed funding.
Understanding Our Fees
Our fees are set in accordance with the NDIS Price Guide and Support Catalogue, ensuring that our rates are fair, transparent, and regulated. Here’s how it works:
Service Rates: We provide a detailed breakdown of our service rates, including hourly rates for Community Access, In-Home Care, and any other services we offer. These rates are reviewed annually to align with updates to the NDIS Price Guide.
Travel Charges: Any travel expenses incurred as part of delivering our services are charged in line with NDIS guidelines. We always aim to keep travel costs reasonable and will discuss and agree upon these with you in advance.
No Hidden Costs: With Alorah Care, what you see is what you get. We pride ourselves on transparency, ensuring you’re fully informed about any charges related to our services.
How Billing Works
Service Delivery: Once we’ve delivered our fabulous services, we document the details and submit a claim to your Plan Manager.
Invoice Processing: Your Plan Manager reviews the claim, ensuring everything is in order, and then processes the payment directly to us.
Easy Tracking: You can track all claims and payments through your Plan Manager, giving you a clear view of your NDIS funds and how they’re being used.
Questions or Concerns?
Got a query about our fees, how we bill, or anything else finance-related? Our friendly team is here to clear up any confusion. We’re committed to ensuring you’re comfortable and confident with the financial aspects of our services, so don’t hesitate to reach out.
Ready to Get Started?
If you’re as keen as a cockatoo at dawn to begin your journey with Alorah Care, let’s chat about how we can support you within your NDIS plan through Plan Management. Together, we’ll make sure the financial side of things is as smooth and straightforward as the support we provide. No drama, just all care.